“DIGITAL TRANSFORMATION AND SERVICE QUALITY AS DRIVERS OF CUSTOMER LOYALTY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION IN INDONESIAN SMEs” (2026) Journal of Quality Management and Business (JQMB), 1(1), pp. 26–36. Available at: https://jurnal.aretelitera.com/jqmb/article/view/48 (Accessed: 11 September 2026).