EMPLOYEE ENGAGEMENT, QUALITY CULTURE, AND ORGANIZATIONAL PERFORMANCE: A CONCEPTUAL MODEL FOR SERVICE ORGANIZATIONS. Journal of Quality Management and Business (JQMB), [S. l.], v. 1, n. 1, p. 18–25, 2026. Disponível em: https://jurnal.aretelitera.com/jqmb/article/view/49. Acesso em: 11 sep. 2026.